I love life and put passion and conviction into everything that I do. I also incorporate this authentic vitality into my coaching and training sessions. Furthermore, I am a curious person and have already experienced a wide variety of locations and activities throughout my life on both a professional and personal level.
My inquisitiveness led me to study in the USA, where I lived for two and a half years. It also enabled me to gain experience working as a headhunter in the field of human resources consulting and as the founder of the company TeamSing. In my private life, it was thanks to my curiosity and desire to challenge myself that I joined a gospel choir at the age of over 40 despite having no singing or choir experience whatsoever.
I always focus on preserving or achieving a sense of ease in everything that I do. I strongly believe that we all have the ability to make our lives both fulfilling and successful. If we can successfully manage to remove the drama from difficult situations and make space for humour and a sense of ease, we can regain access to all of our resources. Thus, the solution to our problems is definitely within reach.
In my opinion, the glass is always half full and if it does happen to look half empty, I simply change my perspective or take it with humour. With this unique mix of personal qualities and experiences, I am happy to support you to achieve your goals.
After completing a German "Diplom" degree in Business Administration, specialising in Marketing, I began my career in the field of product management at Bayer HealthCare. It soon became clear that I was so fascinated by psychology, which is commonly defined as "the science of the human mind and behaviour", that I wanted to explore the interpersonal aspects involved in organisations in more detail. During my many years of work as a product and project manager, I therefore came to the decision to aim for a postgraduate degree focusing on "Management" in the USA, which led me to achieve my Master of Business Administration (MBA) in 1992. I have been working as a freelance management trainer, consultant and workshop facilitator ever since.
Alongside my certificate as a coach at the Institut für Angewandte Psychologie (Institute for Applied Psychology) run by Prof. Dr Manuel Tusch, I am also a qualified NLP (neuro-linguistic programming) Master Practitioner (Robert Dilts). I am additionally certified in several psychological instruments (9 Levels Value Analysis, MBTI®, HBDI® and FIRO-B® et al.), which I incorporate into my coaching process where needed. I have also completed a wide variety of further education courses both in Germany and abroad in subjects such as systematic management, Gestalt therapy, provocative therapy, Jungian psychology and systemic constellations.
My two-and-a-half-year stay in the USA had a strong impact on my life. On the one hand, my university studies in the USA introduced me to the concept of the "Learning Organization" according to Peter Senge for the first time and I went on to intensively examine this approach. The 1990s saw the development of the discipline of Change Management, which strongly incorporated Senge's ideas. This discipline has since led to the creation of a comprehensive range of concepts and methods for organisational and human resources development, which I also use in my workshops and training sessions.
On the other hand, my time spent in the USA also gave me the opportunity to get to know the language, people and culture of a different country and to experience how it feels to be a foreigner and have to get my bearings in an unknown territory for myself. This experience additionally had a strong impact on me as a person and helped me to mature.
My professional development and my wide range of experiences throughout my life now form the foundation for my current work as a consultant, trainer and coach.
Certified coach (IfAP, Prof. Dr Manuel Tusch), certified practitioner in TBT (Trauma Buster Technique) and EFT (Emotional Freedom Therapy); Master Practitioner (Robert Dilts) in NLP (neuro-linguistic programming)
Certified in the personality instruments MBTI® (Myers-Briggs Type Indicator®), HBDI® (Hermann Brain Dominance Instrument) and FIRO-B® (Fundamental Interpersonal Relations Orientation Behavior); certified 9 Levels practitioner
Facilitator training; further education in Gestalt therapy and systemic constellations, rhetoric, as well as presentation, management and interview techniques
German (native speaker)
Beta Gamma Sigma
Honour society of college business schools in the USA
German Professional Association for Training, Consulting and Coaching
Forum Werteorientierung in der Weiterbildung e.V.
The Forum for Value Orientation in Further Training focuses on supporting and promoting responsible value-oriented action in further training and education. By using the forum's seal of "quality, transparency and integrity" Siegels „Qualität, Transparenz, Integrität“ I commit to complying with the ethical principles stipulated in the "Professional Code for Further Training" „Berufskodex für die Weiterbildung“ geregelt sind.
Values also play an important role in my own life and therefore define everything that I do in both a professional and personal context. Significant values for me not only include development, learning, straightforwardness and reliability, but also humour, a zest for life and my family and friends.
- Since 07/2015
Management trainer, consultant and coach
- Since 09/2014
Senior trainer, consultant and coach (freelance)
- Since 01/2011
TeamSing, owned by Bettina Dölken, Cologne
CEO, management trainer, consultant and coach
- 04/2007 - 12/2010
- 11/2004 - 03/2007
- 07/1992 - 12/2003
- 12/1987 - 05/1991
Involvement in developing the marketing concept for Talcid, including new product development activities
Assisting with product management, market research and advertising agency activities and working as a stand-in for the pharmacy field-sales team
UNIVERSITY OF NOTRE DAME GRADUATE SCHOOL OF BUSINESS, South Bend, Indiana (USA)
Master of Business Administration (MBA), magna cum laude, May 1992
Specialising in Management and Communication
UNIVERSITY OF MÜNSTER (WWU MÜNSTER), Münster (Westphalia), Germany
German "Diplom" degree in Business Administration with honours, September 1987
Specialising in Marketing and Statistics
ERNST-BARLACH-GYMNASIUM advanced secondary school and sixth-form college, Dinslaken, Germany
"Abitur" (German advanced qualification for university entrance), June 1982
Born on: 5th April 1963 in Dinslaken, Germany
Marital status: married with two children (born in 1997 and 1999)